Concierge Service Task List
A list of most of the things covered in your Concierge Service.
Almost any administrative, virtual assistant, maintenance, management, reporting or application task
This, by no means, is an exhaustive list of what we can help you with. But it’s a good starting point to understand how the concierge credits work. Think of it as you having an insanely fast and talented webmaster available to take care of everything on your website you need done.
Of course, there are some things that are just bigger than can fit into a concierge credit. We always help you with bigger tasks or projects, so if you make a request that is outside your available credits, we will contact you.
Here’s a list of some of the items that are outside of a credit and would need additional time.
Appearance
WordPress Theme
This includes on modification and one revision in the theme of your WordPress site (header, footer, sidebar, background, menu or a CSS change:
- Modify text or add text
- Swap Images & resize for speed
- Update company info (phone, address, company name etc)
Also includes:
- Adding a shortcode from a plugin
- Add Google Analytics tracking ID, or tracking from Hubspot or a similar 3rd party.
- Adding or changing the Site Icon (Favicon) from a provided image, and changing it to the right format.
Change an element in your page, post or product
This includes on modification and one revision:
- Add, remove or replace text, a picture or a link
- Add, remove or replace social media icons
- Add, remove or replace a newsletter opt-in
- Add or remove an author box to the blog posts
Application
Troubleshoot and fix theme errors in WordPress
- Enable logs and/or WordPress debug mode to diagnose the issue
- Attempt to resolve the issue if the website or logs reveal a theme related error
Troubleshoot and fix WordPress plugin errors
- Enable logs and/or WordPress debug mode to diagnose the issue.
- Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.
Troubleshoot and fix WordPress contact form errors
- Troubleshoot and fix issues for 1 contact form
- Configure the proper mail settings in a contact form
- Ensure the proper short code has been placed on your contact page
Fix WordPress database connection strings
- Update database connection information in WordPress configuratio
- Reconnect a WordPress database and files
Unable to sign in to WordPress
- Update a user’s email address, so a password reset is possible
- Correct an admin user’s privileges
- Create a new Admin user
- Reset failed login attempts
- Disable plugins preventing login
- Remove unwanted users
- Replace missing wp_users database table
Troubleshoot and fix WordPress image issues
- Troubleshoot and fix issues preventing images and thumbnails from properly displaying
- The missing images must be provided, or already be uploaded on the hosting account
Troubleshoot and fix a media upload error in WordPress
- Diagnose and fix errors when uploading media within WordPress Dashboard
- Diagnose and fix issues preventing media from properly displaying in the WordPress library
Troubleshoot and fix 404 error, broken links, or redirect issues
- Run a scan to identify broken links.
- Attempt to fix the root cause of broken internal links.
- Unlink and list external broken links (if any).
Troubleshoot and fix WordPress core file errors
- Troubleshoot and fix a WordPress site that resolves to a blank white page
Troubleshoot and fix a WordPress internal server error
- Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error
Management
Set up WordPress Redirect
- Redirect from HTTP to HTTPS (Free)
- Custom Redirect(s)
- You must specify which redirect(s) are needed (up to 5)
WordPress config file changes
- Enable a specified PHP module installed on the Hosting (up to 5)
- Modify the value of a PHP setting (up to 5)
- Change upload limit for a WordPress site (PHP setting)
- Change memory limits to reduce timeouts (PHP setting)
- Enable or disable debug mode
- Disable wp_cache
- Generate WordPress configuration file Authentication Keys
- Remove the FTP prompt when installing or updating a plugin
A php.ini, web.config, or .htaccess file will be edited or created based on the request.
Update, activate or reset WordPress permalinks
- Update WordPress permalinks to any of the predefined styles or a custom style
- Diagnose and attempt to fix any permalinks related errors, such as a 404 ‘Page not found’ error.
A web.config or .htaccess file will be edited or created based on the request.
Set up Google Analytics
- Setup Tag Manager
- Add Tag manager to your site
- Connect Tag Manager and Google Analytics
Install another copy of WordPress
- Install of the latest version of WordPress to a designated domain or directly inside your current account
Create and activate a child theme in WordPress
- Create and activate a child theme
Database find and replace
- Update up to 5 of the following for a WordPress site:
- Domain
- Database table prefixes
- Replace other information
- “Information” Example: Update the company name, phone number, etc, across all pages and posts
Change the domain in WordPress
- Update the domain in WordPress
- Search/Replace of old domain with new domain to ensure functionality
Reporting
Check Google Indexing
Check and report on the following:
- Confirm WordPress is not blocking search engine from crawling the site
- URL Canonicalization
- Appropriate title pixel length
- Appropriate description length test
- Check and or update the sitemap
- Check for the robot.txt file
- Single page image descriptions (Alt tags)
Performance Report
Check and report on the following:
- Website load time
- Number of active and inactive plugins and details about any problematic/conflicting plugins
- Site size
- Number of external scripts
- PHP 7 Compatibility of plugins and themes
Whenever possible, we will make any needed improvements, or recommend if more extensive improvements are warranted.
Optimization
Optimize WordPress database
- Optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site
Optimize images in WordPress
- Reduce the load time of a site by reducing the size of images without affecting their quality
Preventing WordPress comment spam
- Install comment spam prevention plugin.
- Add a CAPTCHA
- Modify discussion settings
- Examples:
- Add requested items to comment blocklist
- Disable comments for the entire site
- Disable trackbacks for the entire site
- Disable comments on old posts
- Limit number of links in comments
- Examples:
- Remove all comments, either active or pending upon request
- Disable comments or trackback on individual pages (up to 5)
- Disable external comment requests
Remove bulk comments in WordPress
- Remove all comments
- Remove all comments from a specific user
- Remove all comments by unregistered users
- Remove all comments before a certain date
Maintenance
Install or activate a theme in WordPress
- Install and activate 1 theme from the WordPress catalog
- Install and activate 1 custom theme
- Install and activate 1 purchased theme
- Remove unwanted themes
Update a theme in WordPress
- Update any number of installed themes to the current live release of the theme(s) using the WordPress Dashboard.
- If none are specified, we will update the currently active theme.
- Manually update one theme.
- Example: A new version of a custom theme, which you provide to us.
Install or activate a plugin in WordPress
- Install and activate 1 plugin from the WordPress catalog
- Install and activate 1 custom plugin
- Install and activate 1 purchased plugin
- Remove unwanted plugins
Update a WordPress plugin
- FREE as part of your plan
Update WordPress to a new version
- FREE as part of your plan.
Marketing
SEO Audit
- Run the audit from UberSuggest to see what items need to be worked on.
Meta Tag Alterations
One to Two pages:
- Title tag
- Meta description
- H1 Tags
Meta Tag Alterations
One to Two pages:
- Title tag
- Meta description
- H1 Tags
Content
Pages
From content you provide
- Place text and image on a page
- Format according to the theme
Posts
From content you provide
- Place text and image in the post
- Featured image
- Format According to theme.
Products
Edits to existing products. Adding new product usually takes more than a single credit, so may not be included, based on product complexity. Edits we can make:
- Replace images, text, pricing or shipping info.