Concierge Service: Excluded

These the are the tasks that cannot be done in a single credit.
We would love to help you with them, we’ll just need to figure out the extra time before we dig in.

Our concierge service is included with every plan and consists of an exhaustive amount of tasks it covers. However, some tasks are larger and more complex than any amount of Concierge Credits will cover. These are those services. 

PLEASE NOTE: This list is not all inclusive of the services we will not provide as part of your Concierge Service. We reserve the right to determine to provide professional services on a case-by-case basis and we reserve the right to modify this list at any time. 

Need help with these items?

  • Build or create content
  • Create a New Site (Please see our website build service for this)
  • Creating or adding custom code to themes and plugins (Please contact us for code development)
  • Design work such as content building and appearance suggestions, UX or UI design
  • Logo or other branding creation (please se our design services for this)
  • Advanced SEO work (keyword evaluation, landing pages, content creation or link building. Please see our SEO plans for that)
  • Work on compromised/hacked websites (they must be “cleaned” first)
  • Work on sites for ineligible businesses 
  • Multisite support
  • Perform services on sites using versions released prior to 4.0, other than to update them to the latest version (Please note: version updates may cause incompatibility issues with themes, plugins, etc)
  • Add custom functionality to a plugin
  • Boost page ranks
  • Transfer a non-WP site to WordPress
  • Update a highly customized theme
  • Assisting with the setup of email on local devices (see our Private Email service for this)
  • Configure DNS (although this is included in many plans)
  • Configure a new theme or plugin (We will install a new theme or plugin, but the set up and configuration will need to be done by the designer/customer)
  • Consulting
  • Create a Google+ business listing (please see our SEO plans for this)
  • Create a plugin
  • Create images
  • Provide stock images (We can for an additional charge)
  • Create page templates in LeadPages
  • Fix WooCommerce extension bugs and conflicts
  • Increasing site traffic
  • Make your site mobile responsive
  • Paid marketing
  • Payment gateway configuration
  • Recommend a theme
  • Remove theme customization
  • Research previous theme customization
  • Resolve WooCommerce conflict with theme
  • Set up email accounts
  • Set up a template for specific pages
  • We do not support sites hosted by anyone other than us.
  • Update customized WooCommerce